About the job:
• Build broad knowledge of partner university admission activities and guidelines.
• Having a thorough knowledge of the product or service offerings.
• Handling Inbound and Outbound calls, following up on enquiries, and database.
• Explaining eligibility criteria and assessing prospective student’s eligibility for applying to the university.
• Understand prospective students’ requirements and guide the student with the right program fitting his/ her requirements.
• Keeping a record of all the calls and notes of useful information.
• Conducting Credibility interviews for Indian applicants applying to the partner university
• Ensuring the videos are recorded, the credibility interview sheet is filled duly after each interview and shared with the partner university compliance team
• Update on the outcome of the interview with the Gresham team member
• Liaising with the Gresham team for any information/query before the interview
• Updating the Gresham team in case a student is found violating the rules while giving the credibility interview
• Updating the LMS software with the required
• Support compliance manager with CAS & Visa process as per the UKVI guidelines.
• Assisting the team with application submissions or any other admission related work
• Calling the Students who have attended our seminars and events
• Explaining the University's courses and gauging the interest of the student
• Schedule counselling meetings with the counsellors.
• Update CRM with student details regularly and effectively.
• Follow up with students for any enquiries through direct meetings, live chat, phone calls and emails.
• Provide administrative support comprising of document filing, application submission, and scanning of documents during the admission process.
• Assist in student admission processes based on partner university requirement.
• Be willing to undertake any other responsibilities assigned by the management.
• Location - Chembur, Mumbai. This is a full-time office-based role.
• About Us:
Gresham Global is an education consulting firm offering launchpad services to educational institutions worldwide. Our offerings include in-country representation, student recruitment, strategic marketing, research, and more. We work with our partners to expand their reach and foster a robust presence throughout the vibrant and diverse South Asian region. We are officially certified as a Great Place to Work, a recognition that reflects our commitment to fostering a positive, inclusive, and supportive work environment.
